FAQ

FAQ2020-04-24T18:34:07+00:00

Thank you for inquiring about Cista Mystica. If you have a question that has gone unanswered, please reach out to us. There may be a short delay in our response due to our efforts to stay safe but we will get back to you as soon as we can.

Can I download audio purchases?2020-04-24T22:34:09+00:00

Audio purchases are available to download as MP3 files.

When will you ship my order?2020-04-24T18:32:39+00:00

Currently, orders are dispatched once a week from our local Post Office, usually on a Saturday. To keep shipping costs affordable, most packages are sent by standard post, which does not come with tracking. (Exceptions to this are higher value items such as artisan prints and the Mythteller Trilogy, which are tracked.) You will receive a notification when your order has gone to the Post Office to let you know it is on its way.

Do you accept returns? How do I get a refund?2020-04-24T18:32:09+00:00

Apologies, Cista Mystica does not accept returns. Due to the nature of our products and content, we do not offer returns or refunds for virtual or digital products. All other products including artisan prints, paintings, books, t-shirts, are non-refundable.

Is Cista Mystica Press accepting submissions?2020-04-24T22:31:38+00:00

Cista Mystica Press is not currently accepting submissions.